| Company-wide reference model |
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Are concepts, terms and information defined differently within your organisation? Is the lack of consensus reinforced by the fact that the same concepts are used differently in the company’s IT solutions? This type of “concept confusion” is more common than you might think. It usually relates to key concepts such as customer, agreement, service, product, project and task. A business-driven approach to processes and information structures makes it possible to create a flexible, dynamic IT platform for the business. |